Let’s Acknowledge It: CX Is Dead

For years, companies have anchored their brand strategy around Customer Experience, or CX. It became the rallying cry for every department, every initiative, and every annual planning session. But here’s the truth. Traditional CX is no longer delivering results. In...

Chaotic Change is Coming… Are You Ready?

Let’s be honest, chaos isn’t coming, it’s already here. From supply chain disruptions to workforce volatility, from AI to shifting consumer expectations, the pace and intensity of change are only accelerating. The problem is, most organizations are still clinging to...

Chaotic Change Mastermind Training

I am delighted to share news that the “Chaotic Change Masterclass Audiobook,” (a $185 value) is now available for free download. Also, don’t forget you can purchase my new book, Chaotic Change, on Amazon Mastermind Program Link The Masterclass Modules...