Innovation Is No Longer Optional—It’s a Mandate

For over three decades, I’ve had the privilege of helping some of the world’s leading brands, healthcare systems, universities, and government agencies shape their futures through innovation. As a corporate strategist, inventor of over 40 U.S. patents, and someone who...

Let’s Acknowledge It: CX Is Dead

For years, companies have anchored their brand strategy around Customer Experience, or CX. It became the rallying cry for every department, every initiative, and every annual planning session. But here’s the truth. Traditional CX is no longer delivering results. In...

Chaotic Change is Coming… Are You Ready?

Let’s be honest, chaos isn’t coming, it’s already here. From supply chain disruptions to workforce volatility, from AI to shifting consumer expectations, the pace and intensity of change are only accelerating. The problem is, most organizations are still clinging to...