The world’s best
Patient Experience
Training
The Best Patient Insights, PX Strategies, and Training. Guaranteed!
The world’s best
Patient Experience Training
The Best Patient Insights, PX Strategies, and Training. Guaranteed!
Patient experience training built for the new healthcare consumer.
Today’s patients expect more than clinical excellence, they demand empathy, convenience, and trust at every touchpoint. Our role-specific certification programs help healthcare organizations exceed patient experience expectations, boost HCAHPS scores, and create meaningful human connections across the entire care journey.
Why top health systems choose our Patient Champion® Training
Holistic approach to patient, provider, and staff experience.
Unlike outdated Patient Experience (PX) methods, our Human Experience Innovation (HXI) program takes a comprehensive approach, addressing not just patient interactions, but also the experiences of providers and staff. This holistic strategy is proven to drive sustainable growth, improve satisfaction scores, and foster a culture of happiness across your organization.
Transitioning from transactional care to experiential value.
Healthcare is no longer just about providing clinical care, it’s about delivering an exceptional experience. Our program helps you create friction-free, transparent, and humanistic interactions that elevate patient satisfaction while improving clinical engagement. This shift from transactions to experiential value is key to driving revenue growth and patient loyalty.
Next-generation patient journey mapping.
Our program uses advanced patient journey mapping to identify and eliminate friction points, confusion, and dissatisfaction across the patient journey. We help your organization design seamless, enjoyable experiences that keep patients engaged and satisfied at every touchpoint.
Advanced patient personification for personalized care.
Using our proprietary patient personification methods, we help your organization understand what patients love and what they hate. This allows you to remove pain points, enhance positive interactions, and deliver a personalized experience that boosts satisfaction scores and online ratings.
Provider-first approach to experience design.
Exceptional patient experiences are impossible without happy, engaged providers and staff. Our program prioritizes provider experience, addressing burnout, improving team culture, and creating an environment where healthcare professionals can thrive. This leads to better care quality and patient outcomes.
Proven to drive rapid, measurable improvements.
Health systems that adopt our Human Experience Innovation program see immediate, measurable improvements in patient satisfaction, online ratings, and employee engagement. Our data-driven approach ensures that your organization delivers consistent, exceptional experiences for everyone it serves.
What makes Patient Champion® different.
The Patient Champion® program is rooted in the principles of Human Experience Innovation™, addressing both sides of the care experience:
Improves HCAHPS scores and patient satisfaction across the five key journey touchpoints
Reduces provider and staff burnout by improving the provider and staff experience
Attracts and retains mission-critical care team members
Engages multiple patient personas across clinical environments
Creates cultural alignment around delivering better patient experience value
Flexible training delivery options to fit every need and budget.
At LearnLogic®, we understand that every organization is unique, which is why we offer a range of flexible training delivery options to meet the diverse needs of your team, whether you are training customer service professionals, sales teams, leaders, or healthcare providers. Our innovative Training in a Box™ technology provides everything you need to facilitate a high-impact training program using our proven, enterprise-grade methods and tools.
Flexible training delivery options to fit every need and budget.
At LearnLogic®, we understand that every organization is unique, which is why we offer a range of flexible training delivery options to meet the diverse needs of your team, whether you are training customer service professionals, sales teams, leaders, or healthcare providers. Our innovative Training in a Box™ technology provides everything you need to facilitate a high-impact training program using our proven, enterprise-grade methods and tools.
self curated
Enterprise-level training at an affordable price.
Our programs deliver top-tier, enterprise-quality training without the enterprise price tag. Choose from self-curated Training in a Box™, live virtual sessions, or full-service on-site training to match your budget and team needs.
Complete control.
Gain complete control over your training experience with our ready-to-deploy Training in a Box™ solution. This option provides all the materials you need to conduct your own training sessions, including:
Podcast-Style Training Modules:
Team members can learn at their own pace, listening to expert-led training anytime, anywhere.
Facilitator Guide and Workbooks:
Comprehensive materials for facilitators and participants, including practical exercises and collaborative learning activities.
Hackathon Toolkit:
Engaging exercises for hands-on learning, where your team can apply their insights, solve real-world problems, and collaborate around key concepts.
Online Certification Testing:
After completing the training, team members can take an online test to earn a recognized certification.
Live virtual training with a certified trainer.
Experience the convenience and engagement of live virtual training. Our master trainers deliver the complete program online, allowing your team to interact, ask questions, and collaborate in real-time. This option combines the flexibility of remote learning with the impact of expert-led training.
Live virtual training with a certified trainer.
Experience the convenience and engagement of live virtual training. Our master trainers deliver the complete program online, allowing your team to interact, ask questions, and collaborate in real-time. This option combines the flexibility of remote learning with the impact of expert-led training.
On-site training by certified experts.
For maximum engagement, choose on-site training delivered by our certified trainers. This immersive experience allows your team to learn, collaborate, and practice new skills directly with a master instructor—perfect for hands-on training and team building.
On-site training by certified experts.
For maximum engagement, choose on-site training delivered by our certified trainers. This immersive experience allows your team to learn, collaborate, and practice new skills directly with a master instructor—perfect for hands-on training and team building.
Why our flexible training options matter.
With LearnLogic®, you have the freedom to design a training experience that perfectly fits your team’s needs—empowering them with the skills, strategies, and insights they need to excel.
Adaptable Learning Styles
Whether your team prefers self-paced, live virtual, or in-person training, we have you covered.
Scalable for Any Team Size
Train a small group or your entire organization with ease.
Cost-Effective Solutions
Choose the format that fits your budget without compromising on quality.
Proven Results
Our training is based on world-class research, delivered by industry experts, and backed by measurable outcomes.
Becoming a Certified Patient Champion® Sets You Apart
Becoming a Certified Patient Champion® sets you apart as a leader in the future of healthcare experience. As patients demand more than just clinical outcomes, this advanced certification shows that you’re committed to delivering exceptional, human-centered care. Grounded in the latest research on patient consumerism and Human Experience Innovation™, this one-of-a-kind program helps you improve patient satisfaction scores while also enhancing the experience for providers and staff. Upon certification, you’ll have the right to display the Patient Champion® logo on your professional materials—demonstrating your readiness to lead in a new era of healthcare.
Enjoy the prestige of earning your Customer Champion® Certificate
Earning your Customer Champion® Certificate is more than just completing a training, it’s a powerful way to demonstrate your commitment to delivering exceptional customer experiences. As a certified Customer Champion®, you’ll gain practical tools to elevate every touchpoint and build stronger customer loyalty. You’ll also earn the right to display the trademarked Customer Champion® designation on your business card, website, email signature, and other promotional materials, showcasing your dedication to service excellence and standing out as a trusted professional in any customer-facing role.
Revenue flows where the experience goes.
We provide the best customer insights with our proprietary Net Customer Experience methods. Our approach goes beyond simple data to deliver actionable customer experience innovations that rapidly improve customer satisfaction.
Patient Experience Strategies
Our proprietary Human Experience Innovation strategies have been used by some of the largest health systems in the world to drive predictable and sustainable improvements in both patient and staff satisfaction. Reach out for a free discovery session.
Trusted by the world’s top brands.
For over 30 years, our team has helped leading organizations design and deliver world-class training experiences. Now, you can bring that same level of excellence to your own team—on your terms, at your pace, and without the high cost of custom consulting.
Custom Training
Need something more tailored?
While our packaged programs are built to launch fast, we also offer customized training development tailored to your unique needs. Whether you’re rolling out a new product, onboarding employees, or navigating regulatory compliance, our team can design and build a complete training experience—leveraging our subject matter expertise and proprietary instructional design model. If you need something built from the ground up, we’ve got you covered.
Custom training.
Need something more tailored?
While our packaged programs are built to launch fast, we also offer customized training development tailored to your unique needs. Whether you’re rolling out a new product, onboarding employees, or navigating regulatory compliance, our team can design and build a complete training experience—leveraging our subject matter expertise and proprietary instructional design model. If you need something built from the ground up, we’ve got you covered.
FAQ.
If you can’t find an answer to your question below, please feel free to reach out by chat, email, or phone, and we will gladly provide additional details and answer any questions you may have.
Is your Training in a Box program just another online training program?
No, absolutely not. Our Training in a Box program is far more than just online training. It combines in-person, self-paced, and collaborative ideation exercises to ensure maximum impact and a real return on investment. Online training alone can be impersonal and lacks the critical engagement needed for lasting results.
Can you customize your Training in a Box program?
Yes, we offer complete customization options for our Training in a Box programs, including content, branding, and specific learning outcomes. Please contact us for a formal quote.
Do all of your programs include certification?
Most of our training programs include one of our trademarked, proprietary certification credentials. However, certification requires active participation in collaborative ideation sessions to ensure true skill mastery.
Do you offer strategic advisory services to support training initiatives?
Yes, we provide strategic advisory services to help organizations develop and implement custom initiatives, including customer experience, sales growth, leadership development, and more. Please reach out for a custom proposal.
Can individuals enroll in your training programs?
Yes, individuals can participate in our online training options. However, for certification, participation in collaborative ideation sessions is required to ensure a comprehensive learning experience.
Do you offer custom training programs?
Yes, we specialize in designing fully customized training solutions tailored to your organization’s specific goals. Our process includes a thorough evaluation of your current state and the development of a program designed for exceptional ROI.
How do I pay for my training program?
You can easily place orders through our customer service department. Our representatives will ensure you select the right program for your organization and provide you with secure payment options.
What are your training delivery options?
We offer three flexible training formats: Live Training (in-person), Live Virtual Training (online), and Self-Curated Training in a Box™ (on-demand and facilitated by your own team).
About us.
LearnLogic® is a service division of LeaderLogic®, a leading advisory firm specializing in strategy, growth, innovation, and customer experience. Founded by world-renowned best-selling author Nicholas Webb, we’ve spent more than 30 years helping some of the world’s top brands achieve measurable, predictable returns on investment.
Our LearnLogic® product line was created to bring that same level of enterprise-class training to small and midsize organizations—at a fraction of the cost. These aren’t watered-down programs. They are the exact same training programs we deliver to some of the top brands in the world, now thoughtfully packaged for scale and affordability.
Every training program we offer is grounded in deep research, real-world application, and the insights from multiple best-selling books. If your organization is looking for high-impact, professionally designed training that delivers real results without the enterprise price tag—you’re in the right place.
About us.
LearnLogic® is a service division of LeaderLogic®, a leading advisory firm specializing in strategy, growth, innovation, and customer experience. Founded by world-renowned best-selling author Nicholas Webb, we’ve spent more than 30 years helping some of the world’s top brands achieve measurable, predictable returns on investment.
Our LearnLogic® product line was created to bring that same level of enterprise-class training to small and midsize organizations—at a fraction of the cost. These aren’t watered-down programs. They are the exact same training programs we deliver to some of the top brands in the world, now thoughtfully packaged for scale and affordability.
Every training program we offer is grounded in deep research, real-world application, and the insights from multiple best-selling books. If your organization is looking for high-impact, professionally designed training that delivers real results without the enterprise price tag—you’re in the right place.