The world’s best
We help great organizations build even greater cultures.
Human Experience® strategies that turn culture into a talent and loyalty advantage.
The world’s best
We help great organizations build even greater cultures.
Human Experience® strategies that turn culture into a talent and loyalty advantage.
Today’s most successful organizations understand that true innovation starts with people. Human Experience® is more than just improving employee or customer satisfaction it’s about transforming your entire human ecosystem. This includes your employees, customers, partners, vendors, and the broader communities you serve.
At LeaderLogic, and LearnLogic®, we help CEOs, CMO, and HR leaders build meaningful, lasting connections across their experiential ecosystem to drive better human connections. This approach drives worldclass innovations, growth, enterprise excellence, and improved employee and customer happiness. Our proprietary Human Experience Innovation® methods deliver measurable gains in both customer and employee happiness, while fueling enterprise strategic results, upskilling, and happiness.
We help organizations not only attract and retain great talent and loyal customers, but also reduce turnover, boost productivity, and accelerate their innovation capacity, all through a unified, human-centric strategy.
The benefits of our Human Experience®, and Human Experience Innovation®.
• Gain fast, actionable insights in real time directly from problem-facing, opportunity-facing, and customer-facing stakeholders.
• Accelerate market intelligence that drives product, service, and technology innovation.
• Improve relationships across the entire human ecosystem, including employees, customers, vendors, partners, and community stakeholders.
• Attract, inspire, and retain mission-critical talent and high-value customers through meaningful engagement, and new innovations.
• Achieve measurable improvements in vendor and partner collaboration, leading to better outcomes and operational efficiency.
• Thrive in the Experience Economy by delivering more connected, innovative, and human-centered experiences that set your organization apart.
The benefits of our Human Experience®, and Human Experience Innovation®.
• Gain fast, actionable insights in real time directly from problem-facing, opportunity-facing, and customer-facing stakeholders.
• Accelerate market intelligence that drives product, service, and technology innovation.
• Improve relationships across the entire human ecosystem, including employees, customers, vendors, partners, and community stakeholders.
• Attract, inspire, and retain mission-critical talent and high-value customers through meaningful engagement, and new innovations.
• Achieve measurable improvements in vendor and partner collaboration, leading to better outcomes and operational efficiency.
• Thrive in the Experience Economy by delivering more connected, innovative, and human-centered experiences that set your organization apart.
The best research, delivers the best results.
Our programs are trusted by some of the top brands in the world and are built on over 30 years of real-world application. They are grounded in deep research drawn from multiple #1 bestselling books. All of our programs are customized and leverage the latest insights on how to inspire, motivate, and delight employees.
Some of the great organizations we serve
Our services.
We deliver unmatched results by providing a true turnkey solution that spans the entire Human Experience® continuum. From deep, actionable insights to proven strategies and world-class training, we help our clients move beyond guesswork and fragmented efforts. By aligning every element of the employee experience from engagement to leadership development we create lasting improvements in satisfaction, productivity, and enterprise performance.
Our services.
We deliver unmatched results by providing a true turnkey solution that spans the entire Human Experience® continuum. From deep, actionable insights to proven strategies and world-class training, we help our clients move beyond guesswork and fragmented efforts. By aligning every element of the employee experience from engagement to leadership development we create lasting improvements in satisfaction, productivity, and enterprise performance.
We turn insights into innovations.
We turn customer and employee insights into real, applied innovations. At LeaderLogic, we believe that employee and customer experience is not just a management function, it’s an innovation discipline. Just like product or technology innovation, the goal is to uncover the best insights and translate them into meaningful, high-impact actions. What sets us apart is that we don’t just hand you a report we build practical, experience-driven innovations you can apply immediately to drive scalable, predictable growth and long-term value.
Employee, and Customer Insights
Generic employee satisfaction surveys simply don’t work. We provide deep, actionable employee satisfaction data that reveals what your team truly needs. By mapping out the entire human experience across departments, roles, and tenure, we help organizations replace guesswork with insight. At LeaderLogic, we offer two proprietary service products designed to deliver powerful and actionable insights: Soul of the Customer™ and Net Customer Experience®
Soul of the Customer™ Insights
Our Soul of the Customer™ program is built to uncover real-time, actionable insights that can be immediately translated into improvement innovations. By evaluating the five key touchpoints of the customer or employee journey, we focus on elevating the experiential impact beyond the baseline level of expectation (BLE). This program is designed to move organizations beyond outdated surveys by identifying specific opportunities for innovation that directly enhance loyalty, engagement, and satisfaction.
Our Net Customer Experience® Insights
Our Net Customer Experience® program provides a comprehensive evaluation of both employee and customer experiences across their full journey. It analyzes a range of hate/love personas to determine an organization’s true net experience score. This score not only measures the likelihood of customers or employees recommending your product, service, or workplace, but also provides predictive insights into retention and advocacy. Beyond measurement, the program delivers targeted innovation inputs, helping organizations build stronger connections, foster loyalty, and create experiences that resonate deeply with their stakeholders.
Happiness as a Strategy®.
At LeaderLogic, all of our programs are unified under a single, transformative principle: Happiness as a Strategy®. This is not a feel-good slogan, it’s a deliberate, evidence-based framework that fuels measurable growth by focusing on the true drivers of human experience. Unlike outdated surveys and legacy feedback tools that offer shallow insights and delayed results, our methods go deeper and move faster. We deliver real-time, actionable intelligence that allows organizations to turn insight into innovation boosting strategic outcomes, sparking meaningful innovation, and increasing your ability to attract and retain great employees and customers alike.
Most organizations approach experience improvement in a fragmented way, targeting isolated elements of the journey, whether that’s customer service, employee engagement, or process design. But these fragile, one-dimensional efforts fail to deliver sustainable, predictable impact. Our Happiness as a Strategy® methodology is different. It provides a holistic, systemic view of your entire human ecosystem customers, employees, partners, and communities, ensuring every touchpoint is aligned, integrated, and optimized to deliver true experiential excellence. In a time when experience is the ultimate differentiator, we give our clients the tools they need to win in the Human Experience Economy.
Happiness as a Strategy®.
At LeaderLogic, all of our programs are unified under a single, transformative principle: Happiness as a Strategy®. This is not a feel-good slogan, it’s a deliberate, evidence-based framework that fuels measurable growth by focusing on the true drivers of human experience. Unlike outdated surveys and legacy feedback tools that offer shallow insights and delayed results, our methods go deeper and move faster. We deliver real-time, actionable intelligence that allows organizations to turn insight into innovation boosting strategic outcomes, sparking meaningful innovation, and increasing your ability to attract and retain great employees and customers alike.
Most organizations approach experience improvement in a fragmented way, targeting isolated elements of the journey, whether that’s customer service, employee engagement, or process design. But these fragile, one-dimensional efforts fail to deliver sustainable, predictable impact. Our Happiness as a Strategy® methodology is different. It provides a holistic, systemic view of your entire human ecosystem customers, employees, partners, and communities, ensuring every touchpoint is aligned, integrated, and optimized to deliver true experiential excellence. In a time when experience is the ultimate differentiator, we give our clients the tools they need to win in the Human Experience Economy.
Best in Class Workforce Training.
Our best-in-class certification and workforce training programs are designed to build thriving, high-performing teams. At the core of our offerings is the Certified Master of Human Experience®, a transformational program created for HR executives and senior leaders committed to shaping powerful workplace cultures. We also deliver targeted training in employee engagement, impactful communication, customer service, sales, leadership, team management, and innovation. Every program is rooted in our Human Experience® methodology to ensure measurable outcomes and lasting impact.
Best in Class Workforce Training.
Our best-in-class certification and workforce training programs are designed to build thriving, high-performing teams. At the core of our offerings is the Certified Master of Human Experience®, a transformational program created for HR executives and senior leaders committed to shaping powerful workplace cultures. We also deliver targeted training in employee engagement, impactful communication, customer service, sales, leadership, team management, and innovation. Every program is rooted in our Human Experience® methodology to ensure measurable outcomes and lasting impact.
Certified Master of Human Experience®
This executive-level certification is designed for senior leaders and HR executives responsible for shaping and executing high-performance culture strategies. As our most advanced training program, it is fully customized to align with your organization’s goals and the specific demands of your industry. Participants gain practical tools and strategic insights to lead enterprise-wide initiatives that enhance employee satisfaction, productivity, and organizational agility.
Human Experience® Certified
Built for team leads, department heads, and mid-level managers, this training equips leaders with the tools to foster a culture of happiness, engagement, and quality of work life. Participants learn how to drive meaningful change at the team level, improve collaboration, and create a stronger sense of purpose throughout the organization—all through the lens of the Human Experience® methodology.
Human Experience Innovation® Certified
This certification is ideal for leaders and organizations focused on using innovation as a lever for workforce transformation. Through this program, participants learn how to embed innovation into everyday work practices to fuel ongoing improvements in employee engagement, creativity, collaboration, and strategic performance. The curriculum emphasizes how innovation can be a practical engine for enterprise growth and employee fulfillment.
Membership Experience® Certified
Our Membership Experience® Certified training program is purpose-built for associations and membership-based organizations including credit unions, health plans, and other entities that deliver value to a defined member community. This program is designed to significantly enhance the member experience by identifying and addressing the key experiential gaps that impact engagement, loyalty, and satisfaction.
Certified Master of Human Experience®
This executive-level certification is designed for senior leaders and HR executives responsible for shaping and executing high-performance culture strategies. As our most advanced training program, it is fully customized to align with your organization’s goals and the specific demands of your industry. Participants gain practical tools and strategic insights to lead enterprise-wide initiatives that enhance employee satisfaction, productivity, and organizational agility.
Human Experience® Certified
Built for team leads, department heads, and mid-level managers, this training equips leaders with the tools to foster a culture of happiness, engagement, and quality of work life. Participants learn how to drive meaningful change at the team level, improve collaboration, and create a stronger sense of purpose throughout the organization—all through the lens of the Human Experience® methodology.
Human Experience Innovation® Certified
This certification is ideal for leaders and organizations focused on using innovation as a lever for workforce transformation. Through this program, participants learn how to embed innovation into everyday work practices to fuel ongoing improvements in employee engagement, creativity, collaboration, and strategic performance. The curriculum emphasizes how innovation can be a practical engine for enterprise growth and employee fulfillment.
Membership Experience® Certified
Our Membership Experience® Certified training program is purpose-built for associations and membership-based organizations including credit unions, health plans, and other entities that deliver value to a defined member community. This program is designed to significantly enhance the member experience by identifying and addressing the key experiential gaps that impact engagement, loyalty, and satisfaction.
Our philosophy for success.
While others scramble to use artificial intelligence and automation to decode the complexity of human behavior, we take a different path, one that is handcrafted, personal, and deeply human. At LeaderLogic, we believe that truly understanding your employees and customers requires more than data points and dashboards. It requires empathy, insight, and experience. It’s easy to generate charts and automate surveys, but if you’re seeking meaningful, transformational change the kind that drives growth, loyalty, and lasting impact you’ve come to the right place.
We love what we do, and that passion is reflected in the quality of our work. Every engagement we take on is backed by our guarantee, and it’s why we’ve earned a reputation for trust, results, and measurable success. Because at the end of the day, revenue flows to where the experience goes, and we would be honored to serve as your partner in growth.
If you’re ready to move beyond outdated employee engagement models and build a workplace where people thrive, let’s start a conversation.
Our philosophy for success.
While others scramble to use artificial intelligence and automation to decode the complexity of human behavior, we take a different path, one that is handcrafted, personal, and deeply human. At LeaderLogic, we believe that truly understanding your employees and customers requires more than data points and dashboards. It requires empathy, insight, and experience. It’s easy to generate charts and automate surveys, but if you’re seeking meaningful, transformational change the kind that drives growth, loyalty, and lasting impact you’ve come to the right place.
We love what we do, and that passion is reflected in the quality of our work. Every engagement we take on is backed by our guarantee, and it’s why we’ve earned a reputation for trust, results, and measurable success. Because at the end of the day, revenue flows to where the experience goes, and we would be honored to serve as your partner in growth.
If you’re ready to move beyond outdated employee engagement models and build a workplace where people thrive, let’s start a conversation.