The world’s best
Customer
Service
Training
Custom training for every budget and format.
The world’s best
Customer
Service
Training
Custom training for every budget and format.
Why top brands choose our training programs
Comprehensive customer and employee happiness training.
Our programs uniquely address both customer and employee happiness, ensuring your organization delivers exceptional experiences across the board. This holistic approach drives engagement, loyalty, and sustainable growth.
Built on proven research.
Our training is based on insights from two bestselling books on customer experience, What Customers Crave and What Customers Hate, ensuring your team learns strategies grounded in real-world research.
Delivered by a world-renowned expert.
Learn from one of the Top 30 Global Customer Experience Experts, recognized for nine consecutive years. Our training is not only credible but also packed with powerful, actionable insights.
Flexible and fun learning formats.
We offer three engaging learning modes, Listen and Learn, Watch and Learn, and Collaborate and Learn. Whether your team prefers podcast-style lessons, interactive videos, or group-based activities, we have them covered.
Enterprise-level training at an affordable price.
Our programs deliver top-tier, enterprise-quality training without the enterprise price tag. Choose from self-curated Training in a Box™, live virtual sessions, or full-service on-site training to match your budget and team needs.
Prestigious certification with real-world impact.
Participants earn the respected Customer Champion® Certification backed by meaningful, relatable instructional design. This isn’t just a checkbox, it’s a proven path to improved performance and measurable results.
Flexible training delivery options to fit every need and budget.
At LearnLogic®, we understand that every organization is unique, which is why we offer a range of flexible training delivery options to meet the diverse needs of your team, whether you are training customer service professionals, sales teams, leaders, or healthcare providers. Our innovative Training in a Box™ technology provides everything you need to facilitate a high-impact training program using our proven, enterprise-grade methods and tools.
Flexible training delivery options to fit every need and budget.
At LearnLogic®, we understand that every organization is unique, which is why we offer a range of flexible training delivery options to meet the diverse needs of your team, whether you are training customer service professionals, sales teams, leaders, or healthcare providers. Our innovative Training in a Box™ technology provides everything you need to facilitate a high-impact training program using our proven, enterprise-grade methods and tools.
self curated
Enterprise-level training at an affordable price.
Our programs deliver top-tier, enterprise-quality training without the enterprise price tag. Choose from self-curated Training in a Box™, live virtual sessions, or full-service on-site training to match your budget and team needs.
Complete control.
Gain complete control over your training experience with our ready-to-deploy Training in a Box™ solution. This option provides all the materials you need to conduct your own training sessions, including:
Podcast-Style Training Modules:
Team members can learn at their own pace, listening to expert-led training anytime, anywhere.
Facilitator Guide and Workbooks:
Comprehensive materials for facilitators and participants, including practical exercises and collaborative learning activities.
Hackathon Toolkit:
Engaging exercises for hands-on learning, where your team can apply their insights, solve real-world problems, and collaborate around key concepts.
Online Certification Testing:
After completing the training, team members can take an online test to earn a recognized certification.
Live virtual training with a certified trainer.
Experience the convenience and engagement of live virtual training. Our master trainers deliver the complete program online, allowing your team to interact, ask questions, and collaborate in real-time. This option combines the flexibility of remote learning with the impact of expert-led training.
Live virtual training with a certified trainer.
Experience the convenience and engagement of live virtual training. Our master trainers deliver the complete program online, allowing your team to interact, ask questions, and collaborate in real-time. This option combines the flexibility of remote learning with the impact of expert-led training.
On-site training by certified experts.
For maximum engagement, choose on-site training delivered by our certified trainers. This immersive experience allows your team to learn, collaborate, and practice new skills directly with a master instructor—perfect for hands-on training and team building.
On-site training by certified experts.
For maximum engagement, choose on-site training delivered by our certified trainers. This immersive experience allows your team to learn, collaborate, and practice new skills directly with a master instructor—perfect for hands-on training and team building.
Why our flexible training options matter.
With LearnLogic®, you have the freedom to design a training experience that perfectly fits your team’s needs—empowering them with the skills, strategies, and insights they need to excel.
Adaptable Learning Styles
Whether your team prefers self-paced, live virtual, or in-person training, we have you covered.
Scalable for Any Team Size
Train a small group or your entire organization with ease.
Cost-Effective Solutions
Choose the format that fits your budget without compromising on quality.
Proven Results
Our training is based on world-class research, delivered by industry experts, and backed by measurable outcomes.
Enjoy the prestige of earning your Customer Champion® Certificate
Earning your Customer Champion® Certificate is more than just completing a training, it’s a powerful way to demonstrate your commitment to delivering exceptional customer experiences. As a certified Customer Champion®, you’ll gain practical tools to elevate every touchpoint and build stronger customer loyalty. You’ll also earn the right to display the trademarked Customer Champion® designation on your business card, website, email signature, and other promotional materials, showcasing your dedication to service excellence and standing out as a trusted professional in any customer-facing role.
Enjoy the prestige of earning your Customer Champion® Certificate
Earning your Customer Champion® Certificate is more than just completing a training, it’s a powerful way to demonstrate your commitment to delivering exceptional customer experiences. As a certified Customer Champion®, you’ll gain practical tools to elevate every touchpoint and build stronger customer loyalty. You’ll also earn the right to display the trademarked Customer Champion® designation on your business card, website, email signature, and other promotional materials, showcasing your dedication to service excellence and standing out as a trusted professional in any customer-facing role.
Revenue flows where the experience goes.
We provide the best customer insights with our proprietary Net Customer Experience methods. Our approach goes beyond simple data to deliver actionable customer experience innovations that rapidly improve customer satisfaction.
Customer Service Strategies
Even the best training will fail without the right strategy. For over 30 years, we have been building market-winning customer service strategies for some of the best brands in the world.
Trusted by the world’s top brands.
For over 30 years, our team has helped leading organizations design and deliver world-class training experiences. Now, you can bring that same level of excellence to your own team—on your terms, at your pace, and without the high cost of custom consulting.
Organizations and students love our training programs.
The program kept everyone interested, Great experience! Great content! Kept my attention, Eye-opening, Thought-provoking and motivating, Great training presentation, Very helpful and insightful, This was inspirational!
Nick Webb left the group inspired and eager to break out of our normal conventions. He’s right when he says innovation is not a bumper sticker. You have to do something to make it come to life.
Great training starts with great strategy.
We drive success.
We don’t just help you train your team—we help you align them around the strategies that drive lasting success. Through our strategic advisory services, we work with organizations to develop forward-thinking initiatives in customer experience, leadership development, innovation, hypergrowth, organizational excellence, and enterprise-wide strategic planning. If your team needs more than training, we’re here to help you build the roadmap.
Custom Training
Need something more tailored?
In addition to our turnkey programs, we also offer fully customized training solutions. Our team will work with you to design custom programs—from employee onboarding and compliance to product rollouts and internal change initiatives.
Custom training.
Need something more tailored?
In addition to our turnkey programs, we also offer fully customized training solutions. Our team will work with you to design custom programs—from employee onboarding and compliance to product rollouts and internal change initiatives.
FAQ.
If you can’t find an answer to your question below, please feel free to reach out by chat, email, or phone, and we will gladly provide additional details and answer any questions you may have.
Is your Training in a Box program just another online training program?
No, absolutely not. Our Training in a Box program is far more than just online training. It combines in-person, self-paced, and collaborative ideation exercises to ensure maximum impact and a real return on investment. Online training alone can be impersonal and lacks the critical engagement needed for lasting results.
Can you customize your Training in a Box program?
Yes, we offer complete customization options for our Training in a Box programs, including content, branding, and specific learning outcomes. Please contact us for a formal quote.
Do all of your programs include certification?
Most of our training programs include one of our trademarked, proprietary certification credentials. However, certification requires active participation in collaborative ideation sessions to ensure true skill mastery.
Do you offer strategic advisory services to support training initiatives?
Yes, we provide strategic advisory services to help organizations develop and implement custom initiatives, including customer experience, sales growth, leadership development, and more. Please reach out for a custom proposal.
Can individuals enroll in your training programs?
Yes, individuals can participate in our online training options. However, for certification, participation in collaborative ideation sessions is required to ensure a comprehensive learning experience.
Do you offer custom training programs?
Yes, we specialize in designing fully customized training solutions tailored to your organization’s specific goals. Our process includes a thorough evaluation of your current state and the development of a program designed for exceptional ROI.
How do I pay for my training program?
You can easily place orders through our customer service department. Our representatives will ensure you select the right program for your organization and provide you with secure payment options.
What are your training delivery options?
We offer three flexible training formats: Live Training (in-person), Live Virtual Training (online), and Self-Curated Training in a Box™ (on-demand and facilitated by your own team).
About us.
LearnLogic® is a service division of LeaderLogic®, a leading advisory firm specializing in strategy, growth, innovation, and customer experience. Founded by world-renowned best-selling author Nicholas Webb, we’ve spent more than 30 years helping some of the world’s top brands achieve measurable, predictable returns on investment.
Our LearnLogic® product line was created to bring that same level of enterprise-class training to small and midsize organizations—at a fraction of the cost. These aren’t watered-down programs. They are the exact same training programs we deliver to some of the top brands in the world, now thoughtfully packaged for scale and affordability.
Every training program we offer is grounded in deep research, real-world application, and the insights from multiple best-selling books. If your organization is looking for high-impact, professionally designed training that delivers real results without the enterprise price tag—you’re in the right place.
About us.
LearnLogic® is a service division of LeaderLogic®, a leading advisory firm specializing in strategy, growth, innovation, and customer experience. Founded by world-renowned best-selling author Nicholas Webb, we’ve spent more than 30 years helping some of the world’s top brands achieve measurable, predictable returns on investment.
Our LearnLogic® product line was created to bring that same level of enterprise-class training to small and midsize organizations—at a fraction of the cost. These aren’t watered-down programs. They are the exact same training programs we deliver to some of the top brands in the world, now thoughtfully packaged for scale and affordability.
Every training program we offer is grounded in deep research, real-world application, and the insights from multiple best-selling books. If your organization is looking for high-impact, professionally designed training that delivers real results without the enterprise price tag—you’re in the right place.