Certified Master of Patient Experience Insights and strategies.

Take your organization and career to the next level

We can help you achieve far better customer insights, growth, and customer satisfaction, guaranteed.

                              

get better insights

Download our FREE guidelines for conducting a CX Hackathon.

This process has generated millions of dollars in new value for our clients

Is your organization CX Ready?

Complete our FREE five-minute CX assessment.

Work with one of the top customer experience gurus

Hiring a theorist to help you with your Patient Experience initiative is extremely risky. Nick Webb is one of the world’s top 30 PX thought leaders. His best-selling book, What Customers Crave has been listed as one of the top 21 books to read on Patient Experience for 2021. For 35 years Nick has served the best brands in the world. Contact us to set up a free scoping call.

                  

Work with one of the top customer experience gurus

Hiring a theorist to help you with your Patient Experience initiative is extremely risky. Nick Webb is one of the world’s top 30 PX thought leaders. His best-selling book, What Customers Crave has been listed as one of the top 21 books to read on Patient Experience for 2021. For 35 years Nick has served the best brands in the world. Contact us to set up a free scoping call.

                  

WHY CHOOSE US.

Best in Class Live, Virtual and Online Training

Our programs were created with fresh research in 2021. We provide actionable insights that significantly improve patient experience for some of the best brands in the world. Our job specific training significantly improves return on your training investment.

Patient Insights and Patient Strategies

Get far better patient insights, through our Soul of the Customer® insights program. Need a formal CX Strategy? Our Certified Management Consultants can help you build a strategy that delivers a significant return on investment, guaranteed.

Certified Master of Patient Experience™ (CMPE™)

Leadership and Executive Training

This powerful program recognizes that Patient experience today is an innovation activity. It further recognizes that old-fashioned surveys and scoring systems do not provide actionable insights. In this powerful program, you will learn how to lead and manage teams to gain the highest level of accurate Patient insights while delivering new Patient experience innovations. This amazing program can typically be completed in approximately 1 to 2 months (prerequisites apply.) this program is on sale for just $899

Certified Master of Patient Experience™ (CMPE™)

Leadership and Executive Training

This powerful program recognizes that Patient experience today is an innovation activity. It further recognizes that old-fashioned surveys and scoring systems do not provide actionable insights. In this powerful program, you will learn how to lead and manage teams to gain the highest level of accurate Patient insights while delivering new Patient experience innovations. This amazing program can typically be completed in approximately 1 to 2 months (prerequisites apply.) this program is on sale for just $899

Certified Patient Relationship Advocate™ (CPRA™) 

Patient Relationship Team Training

This program targets patient facing team members to give them the insights and empathy to significantly improve patient experience. Our programs emphasize respect, empathy and conflict resolution. This amazing program can typically be completed in approximately 2 to 6 weeks (no prerequisites apply) this program is on sale now for just $499

Certified Patient Relationship Advocate™ (CPRA™) 

Patient Relationship Team Training

This program targets patient facing team members to give them the insights and empathy to significantly improve patient experience. Our programs emphasize respect, empathy and conflict resolution. This amazing program can typically be completed in approximately 2 to 6 weeks (no prerequisites apply) this program is on sale now for just $499

Grow your career and get recognized with our Patient Champion™ Certificate

Our Patient Champion™ certificate gives you the latest insights on how to delight patients, improve engagement and resolve conflicts. It is said, that we are currently in the “Customer Experience Economy” and the best organizations are giving their team the tools to deliver exceptional patient experiences at every touch point. This amazing program can typically be completed in approximately 2 to 3 hours (no prerequisites apply) this program is on sale now for just $199

Grow your career and get recognized with our Patient Champion™ Certificate

Our Patient Champion™ certificate gives you the latest insights on how to delight patients, improve engagement and resolve conflicts. It is said, that we are currently in the “Customer Experience Economy” and the best organizations are giving their team the tools to deliver exceptional patient experiences at every touch point. This amazing program can typically be completed in approximately 2 to 3 hours (no prerequisites apply) this program is on sale now for just $199

Selected

One of the TOP 21 books to read on CX in 2021.

Patient Experience Consulting.

We provide patient experience consulting services including: patient insights, experience audits, formal patient experience strategies, team and leadership development and coaching.

Patient Experience Consulting.

We provide patient experience consulting services including: patient insights, experience audits, formal patient experience strategies, team and leadership development and coaching.

FAST AND SCALABLE GROWTH

Organizations that eliminate punitive policies and friction can quickly open the floodgates of scalable revenue. What Customers HATE will show you how to create raving fans while building a
culture of happiness.

Available in bookstores worldwide this fall

Get our $100 Alumni Kit FREE*

*Applies to paid courses only, while supplies last, US students and US shipping only.

Fresh research

From multiple best-selling books.

Training and Development