Get the best Patient Experience training in the industry, guaranteed.

nick seated 1

Get the best Patient Experience training in the industry, guaranteed.

nick seated 1

Live and Virtual Training

Executive Training

Lead and manage teams to gain customer insights

Team Training

Give your team insights and empathy to improve cx

Rep Training

Delight and improve engagement, resolve conflicts

Trusted by top
Businesses

          

We make it easy

(530) 782-2625

Book a call or Zoom meeting at your convenience to learn more about our deep research and proven systems.

Browse our top courses

cmpe cw

LEADERSHIP AND EXECUTIVE TRAINING

This powerful program recognizes that Patient experience today is an innovation activity. It further recognizes that old-fashioned surveys and scoring systems do not provide actionable insights. In this powerful program, you will learn how to lead and manage teams to gain the highest level of accurate Patient insights while delivering new Patient experience innovations.

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cpra cw

PATIENT RELATIONSHIP TEAM TRAINING

This program targets patient facing team members to give them the insights and empathy to significantly improve patient experience. Our programs emphasize respect, empathy and conflict resolution. This amazing program can typically be completed in approximately 2 to 6 weeks

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pcc cw

Patient Champion™ Certificate

Our Patient Champion™ certificate gives you the latest insights on how to delight patients, improve engagement and resolve conflicts. It is said, that we are currently in the “Customer Experience Economy” and the best organizations are giving their team the tools to deliver exceptional patient experiences at every touch point.

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LearnLogic Enterprise: We’ll create any custom course made to your specifications.  Learn More.

Nick Webb.

Award Winning CX Guru.

Hiring a theorist to help you with your Customer Experience Training initiative is extremely risky. Nick Webb is one of the world’s top 30 CX thought leaders. His best-selling book, What Customers Crave has been listed as one of the top 21 books to read on Customer Experience for 2021. For 35 years Nick has served the best brands in the world. Contact us to set up a free scoping call.

Nick Webb.

Award Winning CX Guru.

Hiring a theorist to help you with your Customer Experience Training initiative is extremely risky. Nick Webb is one of the world’s top 30 CX thought leaders. His best-selling book, What Customers Crave has been listed as one of the top 21 books to read on Customer Experience for 2021. For 35 years Nick has served the best brands in the world. Contact us to set up a free scoping call.

How it works

1

Scope

Scoping session to discuss how we can exceed your expectations, guaranteed!
2

Develop

We develop a detailed training program wireframe for your review and approval.
3

Deliver

We deliver a live or virtual training program that your team will love.
4

Measure

We create measurements, to track your return on investment.

CX MASTERS BOOTCAMP

Host a live or virtual CX Masters Bootcamp for your organization. Our Bootcamp is fun, and delivers measurable results, FAST!