Customer Experience Training, Insights and strategies.

Take your organization and career to the next level

We can help you achieve far better customer insights, growth, and customer satisfaction, guaranteed.

          

Work with one of the top customer experience Training gurus

Hiring a theorist to help you with your Customer Experience Training initiative is extremely risky. Nick Webb is one of the world’s top 30 CX thought leaders. His best-selling book, What Customers Crave has been listed as one of the top 21 books to read on Customer Experience for 2021. For 35 years Nick has served the best brands in the world. Contact us to set up a free scoping call.

Work with one of the top customer experience gurus

Hiring a theorist to help you with your Customer Experience initiative is extremely risky. Nick Webb is one of the world’s top 30 CX thought leaders. His best-selling book, What Customers Crave has been listed as one of the top 21 books to read on Customer Experience for 2021. For 35 years Nick has served the best brands in the world. Contact us to set up a free scoping call.

                  

CX MASTERS

live or virtual BOOTCAMP

Host a live or virtual CX Masters Bootcamp for your organization. Our Bootcamp is fun, and delivers measurable results, FAST!

Better Customer Insights and Better Strategies

Get far better customer insights, through our Soul of the Customer® insights program. Need a formal CX Strategy? Our Certified Management Consultants can help you build a strategy that delivers a significant return on investment, guaranteed.

Certified Master of Customer Experience Training™ (CMCX™)

Leadership and Executive Training

This powerful program recognizes that customer experience training today is an innovation activity. It further recognizes that old-fashioned surveys and scoring systems do not provide actionable insights. In this Customer Experience Training, you will learn how to lead and manage teams to gain the highest level of accurate customer insights while delivering new customer experience innovations. This amazing program can typically be completed in approximately 1 to 2 months (prerequisites apply.)

Course investment $1895, on sale today for just $1495
Classes start after March 22, 2021

Certified Master of Customer Experience™ (CMCX™)

Leadership and Executive Training

This powerful program recognizes that customer experience today is an innovation activity. It further recognizes that old-fashioned surveys and scoring systems do not provide actionable insights. In this powerful program, you will learn how to lead and manage teams to gain the highest level of accurate customer insights while delivering new customer experience innovations. This amazing program can typically be completed in approximately 1 to 2 months (prerequisites apply.)

Course investment $1895, on sale today for just $1495
Classes start after March 22, 2021

Certified Customer Experience Advocate™ (CCRA™)

Customer Service Team Training

This Customer Experience Training program targets customer facing team members to give them the insights and empathy to significantly improve customer experience. Our Customer Experience Training programs emphasize respect, empathy and conflict resolution. This amazing program can typically be completed in approximately 2 to 6 weeks (no prerequisites apply)

Course investment $1295, on sale today for just $995
Classes start after March 22, 2021

Certified Customer Relationship Advocate™ (CCRA™)

Customer Service Team Training

This program targets customer facing team members to give them the insights and empathy to significantly improve customer experience. Our programs emphasize respect, empathy and conflict resolution. This amazing program can typically be completed in approximately 2 to 6 weeks (no prerequisites apply)

Course investment $1295, on sale today for just $995
Classes start after March 22, 2021

Grow your career and get recognized with our, Customer Champion™ Certificate

Our Customer Champion™ certificate gives you the latest insights on how to delight customers, improve engagement and resolve conflicts. It is said, that we are currently in the “Customer Experience Economy” and the best organizations are giving their team the tools to deliver exceptional customer experiences at every touch point. This Customer Experience Training amazing program can typically be completed in approximately 2 to 3 hours (no prerequisites apply)

Course investment $495, on sale today for just $195
Classes start after March 22, 2021

Grow your career and get recognized with our, Customer Champion™ Certificate

Our Customer Champion™ certificate gives you the latest insights on how to delight customers, improve engagement and resolve conflicts. It is said, that we are currently in the “Customer Experience Economy” and the best organizations are giving their team the tools to deliver exceptional customer experiences at every touch point. This amazing program can typically be completed in approximately 2 to 3 hours (no prerequisites apply)

Course investment $495, on sale today for just $195
Classes start after March 22, 2021

Selected

One of the TOP 21 books to read on CX in 2021.

Customer Experience Consulting.

We provide a wide range of consulting services in the area of customer experience training, onboarding, employee productivity, custom training, quality of work life workforce development leadership and board development.

Customer Experience Consulting.

We provide a wide range of consulting services in the area of custom training, onboarding, employee productivity, custom training, quality of work life workforce development leadership and board development.

FAST AND SCALABLE GROWTH

Organizations that eliminate punitive policies and friction can quickly open the floodgates of scalable revenue. What Customers HATE will show you how to create raving fans while building a
culture of happiness.

Available in bookstores worldwide this fall

Get our $100 Alumni Kit FREE*

*Applies to paid Master Courses only, while supplies last, US students and US shipping only.

Best in class, virtual and live Customer experience training programs

We support our consulting services with Customer Experience courses certification that supports some of the best brands in the world. Our formats include virtual, live virtual and live training.

Customer experience courses and better customer insights

Old-fashioned surveys and “promoter scores” will not drive actionable insights that lead to major improvements in Customer Experience in a time of massive disruption. Our Customer experience training programs will deliver actionable insights and innovations that you can apply immediately, guaranteed.

Fresh research

From multiple best-selling books.

Training and Development

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