Rapidly and significantly improve
Serving the best organizations in the world.
For 40 years we’ve provided the freshest research and the best values, guaranteed.
Below is a small sampling of some of the top organizations in the world that we have served over the last four decades. unlike large bureaucratic and overpriced consulting firms, we take a handcrafted approach with a laser focus on delivering a predictable return on investments for our clients.
A next-generation training,
certification, and workforce development organization.
Our unique value proposition.
Rapidly and significantly improve
Our Customer Experience Training Programs
address the new mandate of providing exceptional Customer Experiences in the ever-evolving market and economy. Our program is designed to connect stakeholder training to over 120 evolving market and consumer trends that dynamically impact the way in which we deliver Exceptional Customer Experiences.
We recognize that outdated so-called “customer experience training” is no longer relevant in a time of hyper-consumerism and new customer expectations. Customers today have higher expectations of organizations and they are demanding a seamless and personalized experience.
Therefore, our program is designed to equip executives, managers, and team members with the latest skills and knowledge necessary to provide exceptional customer experiences. However, we know that you cannot improve customer happiness without improving employee happiness. Therefore, our program emphasizes significantly improving the quality of work-life while improving customer happiness.
As we transition from Disruptive Innovation to our current state of Chaotic Innovation, your team members need new core competencies in order to drive happy customers and employees, while delivering sustainable and predictable revenue growth. Lastly, our proprietary RealRatings® System will help you gain rapid and actionable insights on customer sentiment that goes far beyond traditional customer satisfaction surveys.
Customer Experience Executives and Leaders
Customer Experience Managers
Rapidly and significantly
Improve customer satisfaction.
Improved Customer Satisfaction and Loyalty Scores
By providing exceptional Customer Experience (CX), customers are more likely to return and recommend your services to others. In fact, as much as 75% of new revenue comes from significant improvements in customer satisfaction..
Satisfied customers are more likely to accept recommended services and products, leading to increased revenue for your organization. Our program has been designed with revenue growth at the center of what we do. We leverage our expertise in sales, marketing, and HR to create the proper linkage to customer experience, employee happiness, and revenue growth.
Your organization’s reputation will improve as customers share their positive experiences with others. Public ratings have a significant impact on revenue and growth. Our programs help you rapidly improve both satisfaction scores and public ratings.
Far Better Customer Insights
Our proprietary RealRatings® System will help you gain rapid and actionable insights on customer sentiment that goes far beyond traditional customer satisfaction surveys. Most importantly, this approach provides actionable insights that instantly transmute into innovations.
Improved Employee Happiness
Employees who are trained to provide exceptional customer experiences are more engaged and motivated, leading to a positive work environment. Additionally, the foundation of our training program is a focus on improving the experience for the employee. You cannot have optimal customer satisfaction without having happy employees.
Impacting Customer Satisfaction
Other programs provided by LearnLogic.
Live and live-virtual training on the planet
LearnLogic’s state-of-the-art training program is a comprehensive solution that includes our full professional digital training studio for live virtual events, as well as on-site custom training programs. Our training programs are 100% customized to meet the unique needs and challenges of each organization. All of our programs begin with a comprehensive “State of Competency Analysis” that helps us identify areas of improvement and inform the development of a tailored training curriculum.
We pride ourselves on delivering effective and efficient training that drives greater retention in a short period of time. Our proprietary learning system ensures that the material is engaging, interactive, and memorable. We offer both live and live virtual training options to accommodate the preferences and needs of our clients.
Our professional digital training studio provides a state-of-the-art environment for live virtual events that creates a seamless experience for participants. We use the latest technology to provide a high-quality experience that is easy to access and navigate. Our on-site custom training programs offer a more immersive experience that allows participants to engage with the material in a hands-on way.
Overall, LearnLogic’s training programs are designed to provide organizations with the tools and knowledge they need to achieve success. We believe that customized, engaging, and effective training is the key to driving organizational excellence and growth.
Our Market-Leading Research
Providing Exceptional Value
Our research comprises multiple number-one best-selling books and deep trend research. Our programs ultimately provide the following key benefits:
- Best-in-class live and virtual training programs
- World-class curriculum
- NanoPacket® instructional design for optimal retention
- Exceptional return on investment
- Full-service training, coaching and consulting
About your instructor, Nicholas J. Webb
Award-winning inventor, number-one best-selling author, CEO, and Innovation and Strategy Management consultant.
Nicholas Webb (Nick) is the CEO of LeaderLogic®, a management consulting firm that provides consulting services to some of the top brands in the world. His clients include the likes of Johnson & Johnson, McDonald’s, FedEx, Salesforce, Pfizer, and Verizon, just to name a few. As an Innovator, Nick has been awarded over 40 US patents for technologies ranging from one of the world’s smallest medical implants to one of the first wearable technologies.
Nick is a prolific best-selling author with books that include The Innovation Mandate, What Customers Crave, What Customers Hate, Happy Work, and Lucid Leadership. Nick has served as a Chief Innovation Officer and an Adjunct professor at one of the country’s top medical schools. Nick is also an award-winning documentary filmmaker and recently has been listed as one of the top keynote speakers in the world for Global Guru’s Top 30 Award – seven years in a row (2014-2022)