Rapidly and significantly improve

Customer Satisfaction.

Serving the best organizations in the world.

For 40 years we’ve provided the freshest research and the best values, guaranteed.

Below is a small sampling of some of the top organizations in the world that we have served over the last four decades. unlike large bureaucratic and overpriced consulting firms, we take a handcrafted approach with a laser focus on delivering a predictable return on investments for our clients.

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A next-generation training,

certification, and workforce development organization.

We deliver the freshest content to organizations and their stakeholders to help them manage superstar enterprises. Unlike competitive online training and certification programs, we provide a forward-facing curriculum that ensures “future readiness” for our students and the enterprise they serve. We also leverage the patent pending, NanoPacket™ technology to deliver the best curriculum in the shortest period of time that drives the highest degree of retention and career relevancy.

Capabilities.

Learnlogic® provides a wide range of customized training programs and implementation consulting services. These comprehensive services help our clients deliver on the promise of enterprise excellence. We have developed a wide range of capabilities to help organizations optimize their workforce while giving them the skills they need to drive enterprise excellence.

Our unique value proposition.

Unlike many online training and certification programs, we provide far greater value to our students and the organizations they work for. Firstly, our content is updated each year to address the major disruptions that are occurring within the new economy and marketplace. This provides our students with a competitive edge over students of other programs that are based on research dating back decades. Secondly, we are practitioners in the fields that we teach so we have expertise across many organizations and industries that validate the practicality and relevancy of our curriculum. Thirdly, our NanoPacket™ technology reduces the time it takes to get trained and certified by as much as two thirds. We remove wasteful content such as historical context and reams of statistical data while focusing on actionable fresh insights with the simple goal of training superstars. Our delivery approach is fun and conversational, real, and most importantly, actionable – our students love it!

Rapidly and significantly improve

customer satisfaction.

Our Customer Experience Training Programs

address the new mandate of providing exceptional Customer Experiences in the ever-evolving market and economy. Our program is designed to connect stakeholder training to over 120 evolving market and consumer trends that dynamically impact the way in which we deliver Exceptional Customer Experiences.

We recognize that outdated so-called “customer experience training” is no longer relevant in a time of hyper-consumerism and new customer expectations. Customers today have higher expectations of organizations and they are demanding a seamless and personalized experience.

Therefore, our program is designed to equip executives, managers, and team members with the latest skills and knowledge necessary to provide exceptional customer experiences. However, we know that you cannot improve customer happiness without improving employee happiness. Therefore, our program emphasizes significantly improving the quality of work-life while improving customer happiness.

This approach provides a significant return on investment (ROI) by allowing our clients to attract and keep mission-critical talent. Our curriculum is based on multiple best-selling books on future trends, consumer experience, and enterprise innovation. Additionally, our curriculum is designed by one of the top 30 customer experience experts in the world. Further, we serve some of the top brands including Salesforce, Pfizer, McDonald’s, HP, Johnson and Johnson, Verizon, and DHL, just to name a few.

As we transition from Disruptive Innovation to our current state of Chaotic Innovation, your team members need new core competencies in order to drive happy customers and employees, while delivering sustainable and predictable revenue growth. Lastly, our proprietary RealRatings® System will help you gain rapid and actionable insights on customer sentiment that goes far beyond traditional customer satisfaction surveys.

Connecting trends
to training.

Our proprietary TrendGPS™ Trend Map is constantly evaluating emerging trends. This allows us to fold relevant market trends into our curriculum. This approach ensures that we provide training based on the best research and updated trend analysis.

Our proprietary
tiered training.

The Customer Experience Ecosystem comprises 1.) Executives, 2.) Leaders, and 3.) Customer Facing Employees. These three tiers require very specific training in order to ensure sustainable and predictable improvements in Customer and Employee satisfaction. Our three tiers include:
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Training for

Customer Experience Executives and Leaders

Our CMCE certification training program is specifically designed to provide customer experience certification training to executives and leaders that own the responsibility of customer experience in their organization. This program is also targeted to HR leaders and other leaders within the organization that have an impact on the strategy of customer and employee happiness.

Training for

Customer Experience Managers

Our CCRA certification training program has been developed to provide training for managers that manage customer-facing employees. This training provides specific insights into the areas of active observation, conflict resolution, facilitation, and customer experience management.
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Training for

Customer-Facing Employees

The CCC certificate training is designed for all customer-facing employees and provides a wide range of powerful insights on how to improve engagement, empathy, communication skills, and overall customer happiness. This program also includes a module for online and telephone engagement for employees.

Rapidly and significantly

Improve customer satisfaction.

Improved Customer Satisfaction and Loyalty Scores

By providing exceptional Customer Experience (CX), customers are more likely to return and recommend your services to others. In fact, as much as 75% of new revenue comes from significant improvements in customer satisfaction..

Increased Revenue

Satisfied customers are more likely to accept recommended services and products, leading to increased revenue for your organization. Our program has been designed with revenue growth at the center of what we do. We leverage our expertise in sales, marketing, and HR to create the proper linkage to customer experience, employee happiness, and revenue growth.

Enhanced Reputation

Your organization’s reputation will improve as customers share their positive experiences with others. Public ratings have a significant impact on revenue and growth. Our programs help you rapidly improve both satisfaction scores and public ratings.

Far Better Customer Insights

Our proprietary RealRatings® System will help you gain rapid and actionable insights on customer sentiment that goes far beyond traditional customer satisfaction surveys. Most importantly, this approach provides actionable insights that instantly transmute into innovations.

Improved Employee Happiness

Employees who are trained to provide exceptional customer experiences are more engaged and motivated, leading to a positive work environment. Additionally, the foundation of our training program is a focus on improving the experience for the employee. You cannot have optimal customer satisfaction without having happy employees.

Key trends

Impacting Customer Satisfaction

Our proprietary TrendGPS™ Trend Map is constantly evaluating emerging trends. This allows us to fold relevant market trends into our curriculum. This approach ensures that we provide training based on the best research and updated trend analysis.

Other programs provided by LearnLogic.

We provide 100% customized training in the areas of human experience (HX) design, innovation, ethical sales training, professional communications, leadership, workplace happiness, employee onboarding, and other custom certificates, and non-certificate training.

The best

Live and live-virtual training on the planet

LearnLogic’s state-of-the-art training program is a comprehensive solution that includes our full professional digital training studio for live virtual events, as well as on-site custom training programs. Our training programs are 100% customized to meet the unique needs and challenges of each organization. All of our programs begin with a comprehensive “State of Competency Analysis” that helps us identify areas of improvement and inform the development of a tailored training curriculum.

We pride ourselves on delivering effective and efficient training that drives greater retention in a short period of time. Our proprietary learning system ensures that the material is engaging, interactive, and memorable. We offer both live and live virtual training options to accommodate the preferences and needs of our clients.

Our professional digital training studio provides a state-of-the-art environment for live virtual events that creates a seamless experience for participants. We use the latest technology to provide a high-quality experience that is easy to access and navigate. Our on-site custom training programs offer a more immersive experience that allows participants to engage with the material in a hands-on way.

Overall, LearnLogic’s training programs are designed to provide organizations with the tools and knowledge they need to achieve success. We believe that customized, engaging, and effective training is the key to driving organizational excellence and growth.

Our Market-Leading Research

Providing Exceptional Value

Our research comprises multiple number-one best-selling books and deep trend research. Our programs ultimately provide the following key benefits:

 

  • Best-in-class live and virtual training programs
  • World-class curriculum
  • NanoPacket® instructional design for optimal retention
  • Exceptional return on investment
  • Full-service training, coaching and consulting
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About your instructor, Nicholas J. Webb

Award-winning inventor, number-one best-selling author, CEO, and Innovation and Strategy Management consultant.

Nicholas Webb (Nick) is the CEO of LeaderLogic®, a management consulting firm that provides consulting services to some of the top brands in the world. His clients include the likes of Johnson & Johnson, McDonald’s, FedEx, Salesforce, Pfizer, and Verizon, just to name a few. As an Innovator, Nick has been awarded over 40 US patents for technologies ranging from one of the world’s smallest medical implants to one of the first wearable technologies.

Nick is a prolific best-selling author with books that include The Innovation Mandate, What Customers Crave, What Customers Hate, Happy Work, and Lucid Leadership. Nick has served as a Chief Innovation Officer and an Adjunct professor at one of the country’s top medical schools. Nick is also an award-winning documentary filmmaker and recently has been listed as one of the top keynote speakers in the world for Global Guru’s Top 30 Award – seven years in a row (2014-2022)