Certified Patient Relationship Advocate.

Take your organization and career to the next level


Certified Patient Relationship Advocate™ (CPRA™)

Patient Relationship Team Training

This program targets patient facing team members to give them the insights and empathy to significantly improve patient experience. Our programs emphasize respect, empathy and conflict resolution. This amazing program can typically be completed in approximately 2 to 6 weeks (no prerequisites apply)

Grow your career and your organization with a prestigious CPRA Certification

In a time of massive disruption, old-fashioned incremental and slow processes will destroy your career and your organization. Leadership, customer experience and organizational excellence is an innovation process, plain and simple. Most of the programs that are provided to leaders and team members were created on research and methods that were developed decades ago. If you want to lead your organization in a time of disruption, you need a new set of tools and systems that are driving the best healthcare organizations in the world.

Gain an unfair competitive edge with these learnings

Why patient promotion scoring and surveys are obsolete
Develop a formal Patient Experience Innovation™ plan that you can deploy immediately
Leverage the next generation of Customer Journey Mapping across Five Touch Points
Leverage hate/love patient personification
Learn how to compete with emerging non-healthcare, based competitors
How to address hyper-consumerization, while reducing cost and improving patient safety
Lead your market in the highest patient ratings across all departments and caregivers

What makes us different… is what makes us better

Outdated and frankly stale content is no longer good enough. Our training programs are based on research from three separate best-selling books. This research is forward facing and not an inventory of old-fashioned concepts and ideas that are destroying some of the best brands in the world. Our content will take you and your organization to a state of relevancy, innovation and most importantly future readiness.

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Simply the best Certified Patient Relationship Advocate training.

Go beyond old-fashioned patient experience programs that no longer work in the friction free-economy. Our programs are taught by world-renowned healthcare/patient experience and innovation thought leader. Designed to advance your organization and your career our programs include skills-based learning that gets results.


What you get:

  • Your registration fee includes all online training and course material
  • Once you complete the program you will receive your Certified Patient Relationship Advocate (CPRA) Certificate designation
  • You are also granted full authorization to use the certification logo on your website and social channels including LinkedIn, Facebook and Instagram. This is a fast way to build your career and your personal brand.
  • You will also be subscribed to our weekly podcast to keep your learnings fresh
  • Most importantly you will receive the most actionable insights in the shortest period of time, and that will allow you and your career to soar
  • Lastly, you will become part of the prestigious learnlogic™ alumni community. This will provide you the opportunity to collaborate and network with other alumni members


One of the TOP 21 books to read on CX in 2021.

"LearnLogic provided useful, practical information that I could instantly apply at my job. "

Chris C.

Business Development Professional

"This program gave me the skillset and important information needed to advance my career. The templates and resources were well-organized and applicable."

Jesse C.

Operations Manager

"The program went by really fast, and I learned a lot."

Stacy K.

Project Management Leader

"I loved this program! It’s not really a complaint, but I was learning so much that I wish it could have been just a little bit longer."

Taylor S.

Director of Marketing


Organizations that eliminate punitive policies and friction can quickly open the floodgates of scalable revenue. What Customers HATE will show you how to create raving fans while building a
culture of happiness.

Available in bookstores worldwide this fall