Certified Master of Customer Experience.

Take your organization and career to the next level


Certified Master of Customer Experience

Leadership and Executive Training

Certified Master of Customer Experience program recognizes that customer experience today is an innovation activity. Certified Master of Customer Experience further recognizes that old-fashioned surveys and scoring systems do not provide actionable insights. In this Certified Master of Customer Experience program, you will learn how to lead and manage teams to gain the highest level of accurate customer insights while delivering new customer experience innovations. This amazing program can typically be completed in approximately 1 to 2 months (prerequisites apply.)

Listen to one of our podcasts that talks about succeeding in customer experience.


Grow your career and your enterprise with a prestigious Certified Master of Customer Experience Certification

In a time of massive disruption, old-fashioned incremental and slow processes will destroy your career and your organization. Leadership, customer experience professional and organizational excellence is an innovation process, plain and simple. Most of the programs that are provided to leaders and team members were created on research and methods that were developed decades ago. If you want to lead your organization in a time of disruption you need a new set of tools and systems that are driving the best organizations in the world.

Gain an unfair competitive edge with these learnings

Why promotion scoring and surveys are outdated
Develop a formal Customer Experience Innovation™ plan that you can deploy immediately
Leverage the next generation of Customer Journey Mapping across Five Touch Points
Leverage hate/love personification
Build out the best CX teams in a time of massive disruption
How to address hyper-consumerization
Lead the best CX program in your industry

What makes us different… is what makes us better

Outdated and frankly stale content is no longer good enough. Our Certified Master of Customer Experience training programs are based on research from three separate best-selling books. This research is forward facing and not an inventory of old-fashioned concepts and ideas that are destroying some of the best brands in the world. Our Certified Master of Customer Experience content will take you and your organization to a state of relevancy, innovation and most importantly future readiness.


Learnlogic BBB Business Review

Simply the best Certified Certified Master of Customer Experience training.

Go beyond old-fashioned customer experience professional programs that no longer work in the friction-free economy. Our programs are led by a world-renowned Certified Master of Customer Experience and innovation thought leader. This program will give you and your organization the superpower to drive sustainable growth and future-readiness.


What you get from our Certified Master of Customer Experience

  • Your registration fee includes all online training and course material.
  • Once you complete your program, you will receive your Certified Master of Customer Experience™ (CMCX™) certification and certificate.
  • You are also granted authorization to use the certification logo on your website and social channels including LinkedIn, Facebook and Instagram. A fast way to build your career and your personal brand.
  • You will also be automatically subscribed to Nick Webb’s podcast that will give you regular updated ideas on how to leverage your learnings to further your career and your enterprises success. Short podcasts that give you powerful ideas that you can apply immediately.
  • Perhaps most importantly, you will receive the learnings on how to master customer experience, delivered in a fun and fast format. No reams of paper work, outdated approaches or long meaningless lectures. Our programs or future facing not a roundup of what used to work.


One of the TOP 21 books to read on CX in 2021.

"LearnLogic provided useful, practical information that I could instantly apply at my job. "

Chris C.

Business Development Professional

"This program gave me the skillset and important information needed to advance my career. The templates and resources were well-organized and applicable."

Jesse C.

Operations Manager

"The program went by really fast, and I learned a lot."

Stacy K.

Project Management Leader

"I loved this program! It’s not really a complaint, but I was learning so much that I wish it could have been just a little bit longer."

Taylor S.

Director of Marketing


Organizations that eliminate punitive policies and friction can quickly open the floodgates of scalable revenue. What Customers HATE will show you how to create raving fans while building a
culture of happiness.

Available in bookstores worldwide this fall